Terms and Conditions

Terms and Conditions

About Us

 At Treetops we are dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link above.


The Granary

Church Farm





Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. 
We accept all major credit and debit cards and you can also pay via Pay pal. You may send your credit card information via phone, fax, or over the Internet. (Please DO NOT email your card details to us)
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping And Handling

Pick up from our store is permitted; the prices on our web site reflect online orders only. You may collect the items from our store and negate handling and postage charges however you need to complete and pay for the order online. Once you have placed an order you will be notified by email when your order is ready for collection. You must have received a collection status email from us informing you that your order is ready for collection; Please do not attempt to collect without your collection date email.

Delivery Charges


  • Our standard 3-5 working day delivery charge to all UK mainland addresses is £2.50
  • Next Working Day Delivery is from £8.50. Orders placed BEFORE 12 noon will usually be dispatched that day, with orders placed AFTER 12 noon being dispatched next working day.
  • Heavy and bulky items may incur an extra shipping charge, but any extra cost will be CLEARLY shown at checkout.


For Highlands, Islands and the rest of Europe and the USA and canada see package and postage page  or contact us for a delivery quote before placing your order.


Delivery Schedule

Where the product ordered is held in stock we will process your order straight away. We will normally send your order to you within 3 business days.

In the event of ordering multiple items, all items will be shipped together once in stock.


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


VAT Registration Number 977866046




While ever effort has been made to ensure all information given is correct. All sizes stated are approximate.

Please also note that the colour pictures have been reproduced as accurately as possible. However we can not be held responsible for any errors, omissions or any apparent colour variations and reserve the right to make changes without notice.


Reaching Us

 If you need to contact us please do so by using the  contact us link on the store page, alternatively, you can call  or fax us on 01299 896212 or write to us at:

Treetops Tree & Garden

The Granary

Church Farm





Privacy Policy

Treetops DO NOT store any client financial details.

 Treetops do not disclose buyers' information to third parties,

Other than the delivery address to the courier company for delivery purposes.



Returns Policy

 We offer a no quibble returns policy and will happily exchange or refund any item which is unsuitable for whatever reason.

However the buyer must return the item or items to us, at their own expense within 7 days in the same condition and packaging in which the item or items were delivered.

The buyer must notify Treetops tree & garden of any damages or defects in writing within 3 days of delivery and must obtain a returns reference number by calling 01299 896212